Day Trip Narcissus Festival Tour (Departing from Bursa)

I- PAYMENTS At the time of registration, at least 50% of the reservation fee must be paid, and the balance must be paid no later than 21 days before the start of the trip. If the specified payments are not made within the stated periods, the reservation made shall be canceled. In this case, 35% of the total trip price shall be invoiced to the consumer as cancellation compensation. Tatil Avcısı tourism undertakes and warrants that it shall not share credit card information with third parties under any circumstances

II- CANCELLATION - WITHDRAWAL - CHANGES Note: Since flight-inclusive programs cannot be canceled by the airline, the reservation cannot be canceled or refunded. 1- The travel agency may cancel the trip 3 days before the departure date if the required number of passengers for a definite booking is not reached or due to force majeure; in this case, the consumer has no right to compensation. 2- a- If the consumer requests cancellation-change up to 30 days before the start of the trip, the full fee will be refunded. The consumer agrees and undertakes to pay 35% of the trip price to Tatil Avcısı Turizm if, for any reason other than those documented with an official report from a fully equipped state hospital showing illnesses preventing the consumer, their reservation, or their first-degree relatives from carrying on their usual 10-day activities, or deaths, they request cancellation-change 29-21 days before the start of the trip, and the full amount if less than 20 days remain. There is no right to cancel reservations that have been postponed-changed. b- If the consumer wishes to cancel the Early Booking Discounted Product purchased during the discounted sales period for any reason, they agree and undertake to pay the full trip price to Tatil Avcısı Turizm. c- Guests who have purchased early booking insurance have the right to cancel their uninterrupted hotel reservations 72 hours before the check-in date. The insurance is not canceled, and no premium refund is made. Excluded cases; war or actions in the nature of war, revolution, rebellion, uprising and similar civil disturbances arising therefrom, acts of terror, epidemics and widespread diseases, earthquakes, floods, volcanic eruptions, landslides, and natural disasters. d- For guests and reservations who have not purchased EARLY BOOKING INSURANCE, clause (b) of the CANCELLATION-WITHDRAWAL-CHANGES contract terms applies. e- The consumer agrees that if they wish to change the date of the discounted early booking product purchased during the discounted sales period for any reason, the reservation will be changed without discount based on the list prices valid on the date of the request. 3- If the consumer does not notify in writing that they will join the trip later after missing the start, the travel agency has the right to cancel all reservations made on behalf of the consumer after 24 hours. In such cancellations, no refund will be made to the consumer. 4- Force majeure: Adverse weather conditions, road obstruction, strike, terror, war, possibility of war, and unforeseeable technical matters are accepted as force majeure if they prevent the start or continuation of the trip. Illnesses and/or deaths of the passenger or first-degree relatives preventing their usual 10-day activities are also force majeure. 5- The travel agency may partially or completely cancel the tours it has announced or taken bookings for up to 7 days before the start of the trip if it deems necessary. Within the same period, it may change the hotel names included in the trip, the means of transportation and their departure points, and the order of visits to the places specified in the program and shown as places to be visited. If the consumer does not accept these changes and cancellations, they have the right to cancel their reservation and receive a full refund of the amount paid. In this case, the consumer has no right to compensation. III- GENERAL PROVISIONS 1- The consumer participating in the tour has the right to carry and bring back 2 suitcases, not exceeding dimensions of 50 cm x 70 cm, and, in air travel, 15 kg of baggage. Responsibility for the suitcases and the items inside them belongs to their owners. 2- Items that smell, leak, are flammable or explosive, or cause discomfort to others, as well as cutting, piercing, and firearms and all kinds of animals, shall not be admitted to vehicles and accommodation facilities without the separate, explicit, and written permission of the Travel Agency. The fact that they have identity documents or licenses does not change this. 3- In the event of loss or damage to the consumer’s baggage or belongings, if this arises from the TRAVEL AGENCY personnel’s GROSS NEGLIGENCE, regardless of the material and moral value, other characteristics and features of the lost or damaged baggage or item or the items contained therein, 1/2 of the portion corresponding to transportation within the total trip price shall be paid by the Travel Agency to the consumer who owns the item as compensation for the material and moral loss of the lost item and suitcase. The Travel Agency is liable, up to the transportation fee of the trip, for all loss, damage, and theft of items delivered to it by the consumer and declared in writing together with their values. 4- VISA PROCEDURES are not included in the purchased service. The Travel Agency has no commitment to obtain a visa. 5- Notifications of possible tour cancellations by the Travel Agency may be made individually to each consumer, or generally by announcement in the Turkish edition of 2 newspapers with high circulation. 6- The Travel Agency is responsible for changes occurring after the start of the trip in the tour program purchased by the consumer. The Travel Agency may compensate obvious changes that are to the consumer’s detriment and cause loss, during or after the trip, in accordance with the TÜRSAB KÜTAHYA TABLE provisions, by refunding the price or service, and may also remedy them through additional services not included in the price and provided to the consumer during the trip. The consumer’s receipt and use or consumption of additional or substitute services eliminates the consumer’s rights to price refunds and compensation. 7- If the consumer leaves the tour they have started on the grounds that the service is defective, they must notify the Travel Agency representative and the hotel they are staying at in writing, together with the reasons, that they have left the tour. Otherwise, the consumer shall not be deemed to have left the tour and shall be considered to have received and used the service. 8- If the consumer continues to use the tour program they purchased until the end despite complaining about it, this eliminates their rights to compensation such as substitute services and price refunds regarding the matters complained about. 9- The provisions of this contract, concluded during registration between the Travel Agency and the consumer, have been read by the consumer, and they have signed by requesting and accepting that the registrations be made under the same conditions also in the name of the other persons they stated would join the same trip with them. 10- Consumer(s) who are not signed in the contract but participate in the trip subject to the contract, and who registered themselves through consumer(s) authorized to register on their behalf, shall retain the right of recourse for any excess amount paid by the Travel Agency to the consumer(s) whose signature appears on the contract, in the event of lawsuits and proceedings against the Travel Agency related to the trip they joined, and if the Travel Agency is obliged to pay the consumer an amount or compensation other than those written in this contract. Consumers participating in this trip, even if they did not sign, have learned through the catalog and advertisements the terms of this contract that will be valid between the parties and have accepted to participate in the trip under these contract terms. 11- The Travel Agency acts as an intermediary before the consumers participating in the trip, hotels, carrier companies, and all kinds of third parties and legal entities providing other services related to the trip. Therefore, consumers who register for the trip by applying to it know that, contrary to the agreements made between the Travel Agency and the institutions undertaking transportation; the Travel Agency is not primarily liable and not directly responsible as the principal offender for vehicles not being at the departure point at the times shown in the program, for all kinds of delays, breakdowns, fog, storms, blizzards and all weather conditions affecting land, air and sea vehicles, road blockages, changing routes and itineraries, strike, terror, war, possibility of war or similar force majeure, all disruptions arising from the fault of the operator of the transportation vehicle or the personal faults of third parties or unforeseeable technical matters, materially and morally damaging accidents, deficient or faulty services of accommodation facilities, since it does not have the status of operator. For this reason, the Travel Agency shall be a jointly and severally liable debtor, not liable as the principal offender, against the consumer. In such disruption and accident situations, the consumer shall first seek and collect their material and moral claims from the principal offenders, and where the receivable cannot be obtained in full from the principal offender, they may apply to the Travel Agency due to the principle of strict liability. The Travel Agency shall be liable to its customer only up to the amount that cannot be collected from the principal offenders. 12- In matters not written in this contract, the provisions of Law No. 1618, Law No. 4077, Law No. 4288, Law No. 2634, IATA, IHA, UFTAA conventions, Civil Aviation Law, the Code of Obligations, the Turkish Commercial Code, international agreements to which Turkey is a party, and the regulations, ordinances, circulars, and communiqués issued pursuant thereto, as well as the TÜRSAB Kütahya Table provisions applied in Turkey of the internationally recognized Frankfurter Tabelle, shall apply. This voucher and package tour contract, prepared in two copies between the parties, has been prepared front and back with all annexes by the authorized representatives of the parties, read, checked, and accepted. The parties have mutually accepted, undertaken, and confirmed their obligations by signing together. It has also been expressly accepted and undertaken that the legal responsibility for all persons who have signed this voucher and contract on behalf of the customers whose names are written in this contract for the trip to be taken rests with the person who signed on behalf of the party accepting this voucher and contract. SERVICE DEFECT COMPLAINTS: In the event of defective or faulty service, the TÜRSAB ARBITRATION BOARD is authorized. SERVICE GUARANTEE: Provided that there is sufficient participation and no force majeure, the agency has accepted and undertaken to provide the services it committed to above regarding the trip, independent of the advertisements and published brochures, in return for the fee written above. In the event that the travel agency partially or completely fails to fulfill the commitments written above, the parties have mutually accepted that the amount of refund to be made to the customer shall be determined according to the provisions of the TÜRSAB KÜTAHYA TABLE.