Russia's Two Capitals Moscow & St. Petersburg Special Eid al-Adha 5 Nights VKO-LED with Turkish Airlines

GENERAL TERMS 1- General Terms are an integral part of the tour program and cannot be considered independently of the tour program. 2- If sufficient participation for the trip is not achieved, the Agency can cancel the tour up to 21 days prior to the travel date. In such case, cancellation information will be communicated to the guest. The full amount of the tour fee will be refunded to the guest. For additional services purchased outside the tour; domestic flight tickets purchased from the Agency will also be refunded to the guest in the event of cancellation by the Agency. However, if a visa service has been utilized for a visa application in the guest's name, it cannot be refunded as these services are considered used. If a visa application has not been made, the visa and travel health insurance will also be canceled, and a fee refund will be made. If the guest has purchased a domestic flight separately from a different service provider, in the case of tour cancellation by the Agency, they cannot claim any refund from the Agency. The guest accepts in advance the material and moral losses that may occur due to the cancellation of the tour when they purchase the tour, and the Agency cannot be held responsible. 3- In the event that sufficient participation for the trip is not achieved, the Agency has the right to show goodwill by not canceling the tour. In this case, since the tour will be provided individually for the guest, the included guiding service will only cover the transfers to and from the international departure. Cancellation and Changes 4- In our tours, the tickets for transportation are issued at the time of reservation. For cancellations made more than 30 days prior to the tour departure date, the flight ticket costs that do not have the right of cancellation & change and refund will be charged as a penalty. 5- Guests have the right to cancel without penalty by notifying the Agency in writing until 30 days before the tour departure date, except for tickets for which payment has been made to the airline and/or commitments have been made. In cases where there are less than 31 days remaining until the start of the trip, the guest can cancel by paying a penalty equal to 50% of the remaining tour fee from the airfare, and in cases where there are 15 days or less remaining until the start of the trip, they can cancel by paying the full amount of the tour fee as a penalty. In the case of a cancellation request, the refund conditions for additional services like domestic flights, visa service, travel health insurance, etc., may vary according to the time of cancellation, so it is necessary to inquire in advance about the refund of these services. The Agency cannot guarantee any commitment for the cancellation refund of additional services. Guiding Services and Additional Tours 6- The days and times of the tours mentioned in the program may be changed by the guide due to the status of museums and archaeological sites being open/closed and weather conditions. Different guides may accompany our guests during the tours. 7- The panoramic city tours included in the tour package are organized for the general introduction of the cities and are conducted as panoramic tours with guide narration from inside the vehicle, lasting a maximum of 2-3 hours, and do not include museum or archaeological site entries. Panoramic tours cannot be conducted if local authorities do not permit visits due to closures or if they are made impossible due to weather conditions, along with other tours mentioned in the program; the Agency is not responsible for the inability to conduct these tours. Some tours may be carried out on public transport or on foot in locations where vehicle access is prevented due to closed roads. 8- Our guide may change the days of city tours and/or additional tours according to the number of participants and the closure status of the museum and archaeological site, as well as in the case of possible flight schedule changes. 9- Important considerations for tours conducted with speedboats include avoiding heavy meals and consuming excessive amounts of water just before boarding. Guests with stomach, back, or neck complaints, as well as pregnant guests, are required to inform their guides. 10- There are no refunds for services included in the price if guests do not participate in the indicated tour or meal services. About Flights 11- The Agency acts as an intermediary between the airline and passengers; in potential disputes, the relevant provisions of Turkish legislation, as well as the Hague Protocol and the Warsaw Convention will apply. 12- Delays or changes in flight times may occur on scheduled and charter flights. The Agency is obliged to notify these changes as soon as possible. The passenger has accepted the risk of flight time changes/cancellations by purchasing the trip. 13- Children aged 0-2 only pay the airport tax fee. 14- According to airline rules, if the outbound flight of a purchased round-trip ticket is not used, the return flight will be canceled by the airline. 15- The check-in and boarding processes to be completed by those participating in flights are personal responsibilities and must be done by the guests at the relevant airline counters or online through the airline's websites prior to the flight. 16- Last-minute delays and gate changes in flights are announced by sound at the airports and displayed on information boards in the area. This information must be followed by the guests themselves. 17- The Agency is not responsible for passengers who are not present at the specified airport at the times indicated by the airline rules for participation in the tour, do not complete check-in and boarding procedures on time, or who complete these procedures on time but do not board the plane. Guests who miss the flight are responsible for the costs of acquiring new round-trip flight tickets and any necessary transfers in the destination area. 18- The general baggage allowance for outbound flights from Turkey is 20 kg. This weight may vary according to the airline and the country of destination. If there are domestic flights in the destination country, the baggage allowance for those flights may drop to 15 kg. The excess baggage weight/price rules are determined by the airlines and are not the responsibility of the Agency. 19- Guests who wish to upgrade their tickets with miles (to business or first class) after the purchase should note that upgrades can only be made depending on the availability of the airline (please check with your airline membership). No guarantee of mileage upgrade for each flight. Please check if the program's tickets are from an upgradeable class. 20- On some airlines, food and drink and online check-in services may be subject to additional fees. Other Matters 21- The Agency will not accept responsibility for any changes or cancellations made directly by the guest with the hotel. In this case, the Agency's cancellation conditions will apply. 22- In situations where the hotels are provided with only category information and/or options are presented for the same destination without mentioning hotel names, the Agency will inform the guest 48 hours before the trip. 23- During special periods such as fairs, congresses, concerts, events, and sports tournaments, hotels may be used farther away than the indicated locations or kilometers. In such cases, the Agency will provide information 15 days in advance of the departure date. 24- When registering for the purchased tour; the guest must accurately enter/declare the name as it appears in the passport, date of birth, and passport number into the system. The flight tickets will be issued according to this information. Any penalties incurred from incorrect information resulting in flight ticket cancellations or changes will be charged to the guests. 25- To use your mobile phone abroad, check with your phone provider before leaving Turkey to ensure your phone is enabled for international use. 26- The hotel check-in time is 15:00, and the check-out time is 12:00. 27- Requests related to the room (high floor, close to common areas, smoking/non-smoking, bed type) are communicated to the hotel by the Agency. Efforts will be made to accommodate booked rooms according to the guest's preferences depending on the hotel's availability. The fulfillment of these requests depends on the availability at the time of check-in and cannot be guaranteed by the Agency. 28- The breakfast provided at hotels may differ from the rich breakfast commonly found in Turkish cuisine. It is usually served as a continental breakfast comprising limited choices of butter, jam, bread, tea, or coffee, and may be served in a separate hall allocated for groups. 29- In some cases, a double room may contain a twin bed instead. Most European hotels offer rooms with two beds that can be joined when necessary. 30- The policies for extra beds and cribs vary by hotel and room type. 31- All additional beds and infant cribs are provided upon request and are subject to the hotel's availability and must be approved by the hotel. 32- The capacity for an additional bed or infant crib in the room is 1 (maximum). 33- In triple rooms, there is an additional bed application. In these types of rooms, the bed assigned to the 3rd person is smaller than standard beds. Triple rooms consist of 1 large bed + 1 additional bed. Additional beds are made up of beds referred to as pull-out beds or coach beds. Our guests acknowledge that they accept the potential crowding and types of beds due to additional beds that may be added to the standard room in their reservations for triple rooms and/or reservations with children. 34- If guests misrepresent the number of children staying with adults and the ages of the children in hotel reservations, the relevant hotels may charge additional fees. In such cases, the responsibility lies with the guest who made the incorrect declaration. The hotel may request identification to determine the ages of the children. 35- In reservations for 2 adults + 1 child, there may not be a separate bed for the child. Child prices are only valid if the child is staying with two adults. Child discounts apply only to "single child" who meets the age group while staying with two adults. 36- The currency exchange during the day reflects in TL prices. The rates at the time of payment are valid. Additional requests, and any extra services obtained at the hotel (minibar, ironing, etc.) may be subject to extra charges by the hotel and are not included in the payment at the time of purchase, and must be paid directly to the hotel during your stay. 37- Some countries may have different applications regarding city, tourism, or local taxes. Any taxes related to cities, tourism, or other taxes currently applied will be collected by the hotel from the guest during entry or exit. 38- The distances given in the programs are based on maps. Travel times may extend due to traffic, weather conditions, the geographical location of the visited country, road works, and conditions. 39- The Agency may change the order of cities in the program and the main airline to be used without altering the content of the program in case of necessity or as deemed appropriate. 40- The personal belongings, bags, suitcases, passports/identities of the participants of the tour are under their own responsibility, and the Agency is not responsible for lost/forgotten/stolen items. If forgotten items are found, the costs incurred during delivery to the country and/or person are the responsibility of the item owner. 41- Participants in the tour are required to keep their travel health insurance policy and any medication/notes related to health issues with them. 42- For potential extra expenses, upon check-in at the hotel, identity/photo ID and credit card or cash deposit may be requested by official institutions. The return of deposit requested upon checkout is a transaction between the hotel and the guest, and the Agency will not intervene. Visa and Passport 1- Guests must ensure their passports are valid for at least 6 months from the date of travel. 2- At customs crossings/border gates, to have an entry-exit stamp on your passport, there must be at least 2 blank pages available in the passport. 3- Being exempt from a visa and having obtained a visa for the countries in this tour does not mean that you are guaranteed entry/exit from the country, as the passport police have the authority to deny you entry/existence, and the Agency shall not be liable, the responsibility lies with the passenger. 4- Guests who are not Turkish citizens or have dual citizenship and will participate in the tour using a passport from another country must personally consult the relevant consulates regarding the visa procedure imposed by the country they will be traveling to; otherwise, the Agency will not be responsible for any resulting consequences. 5- Passports that are torn, worn, wet, and/or damaged may cause issues at the country border with customs officials, so they need to be renewed to avoid problems. Otherwise, the responsibility lies with the passenger. 6- Guests under the age of 18 traveling alone or with only one parent may be asked by the police to show a document of mutual consent from both parents when entering and exiting the country; hence, it is advisable for guests under 18 and their parents to be attentive to this matter.