Service Agreement

I- PAYMENTS At the time of registration, at least 50% of the reservation fee must be paid, and the balance must be paid no later than 21 days before the start of the trip. If the specified payments are not made within the stated period, the reservation made shall be canceled. In this case, 35% of the total tour price shall be charged to the consumer as a cancellation fee. SSC Tur undertakes and warrants that it will not, under any circumstances, share credit card information with third parties.

II- CANCELLATION - WITHDRAWAL - CHANGES

Note: Since flight-inclusive programs cannot be canceled by the airline, reservation cancellation and refund are not possible.

1- The travel agency may cancel the trip 3 days before the departure date if the required number of passengers does not result in a confirmed booking or due to force majeure, in which case the consumer shall have no right to compensation.

2- a- If the consumer requests cancellation or change up to 30 days before the start of the trip, the full fee shall be refunded. If the consumer requests cancellation or change 29-21 days before the start of the trip for any reason other than illness preventing themselves or their first-degree relatives from carrying on their normal 10-day activities and death, supported by an official report from a fully equipped state hospital, the consumer accepts and undertakes to pay 35% of the tour price to SSC Tur, and if less than 20 days remain, the full amount.

b- If the consumer wishes to cancel the Early Reservation Discounted Product purchased during the discounted sales period for any reason, the consumer accepts and undertakes to pay the full tour price to SSC Tur.

c- Guests who have taken out early reservation insurance have the right to cancel their uninterrupted hotel reservations 72 hours before the check-in date. The insurance is not canceled, and the premium is not refunded. Excluded cases are civil unrest arising from war or acts of war, revolution, rebellion, uprising and similar situations, terrorist incidents, epidemics and widespread diseases, earthquakes, floods, volcanic eruptions, landslides, and natural disasters.

d- For guests and reservations who do not have EARLY RESERVATION INSURANCE, clause (b) in the CANCELLATION-WITHDRAWAL-CHANGE contractual terms applies.

e- If the consumer wishes to change the date of the discounted early reservation product purchased during the discounted sales period for any reason, the consumer accepts that the reservation will be changed without discount based on the list prices valid on the date of the request.

3- If the consumer does not notify in writing that they will join the trip later after missing the start of the trip, the travel agency has the right to cancel all reservations made on behalf of the consumer after 24 hours. In such cancellations, no refund shall be made to the consumer.

4- Force majeure: Adverse weather conditions, road blockage, strike, terrorism, war, the possibility of war, and unforeseeable technical issues are accepted by the parties as force majeure if they prevent the trip from starting or continuing. Illnesses and/or deaths of the passenger or their first-degree relatives that prevent their normal 10-day activities also constitute force majeure.

5- The travel agency may partially or fully cancel the tours it has announced or accepted reservations for up to 7 days before the start of the trip, if it deems necessary. Within the same period, it may change the hotel names within the trip, the means of transport and their departure points, and the order of visits to the places specified in the program and shown as places to be visited. If the consumer does not accept these changes and cancellations, they have the right to cancel the reservation and receive a full refund of the amount paid. In this case, the consumer shall have no right to compensation.

III- GENERAL PROVISIONS

1- The consumer participating in the tour has the right to carry and return 2 suitcases, provided that in all kinds of trips they do not exceed the dimensions of 50cm x 70cm, and in flight travel, 15 kg of luggage. All responsibility for the suitcases and the items inside them belongs to their owners.

2- Items that are odorous, leaking, flammable or explosive, or that disturb the surroundings, as well as cutting, piercing and firearms and all kinds of animals, shall not be accepted onto vehicles and accommodation facilities without the separate, explicit, and written permission of the Travel Agency. The possession of identity documents or licenses does not change this.

3- In the event of loss or damage to the consumer’s luggage or belongings, if it arises from the HEAVY NEGLIGENCE of the Travel Agency staff, without regard to the material or moral value or any other quality or characteristic of the lost or damaged luggage, item, or the belongings inside it, 1/2 of the portion of the total tour price attributable to transportation shall be paid by the Travel Agency to the consumer who owns the item as material and moral compensation for the lost item and suitcase. The Travel Agency is liable, up to the transportation cost of the trip, for any loss, damage, or theft of items delivered to it by the consumer and declared in writing with their values.

4- The purchased service does not include VISA PROCEDURES. The Travel Agency has no commitment to obtain a visa.

5- The Travel Agency’s possible notifications of tour cancellations may be made individually to each consumer, or generally by way of announcement in the Turkey editions of 2 newspapers with high circulation.

6- The Travel Agency is responsible for changes occurring after the start of the trip in the tour program purchased by the consumer. The Travel Agency may compensate changes that are clearly against the consumer and cause harm, during or after the trip, by refunding money or services in accordance with the provisions of the TÜRSAB KÜTAHYA CHART, or may also make up for them with additional services provided to the consumer during the trip and not included in the price. The consumer’s receipt, use, or consumption of additional or substitute services removes the consumer’s rights to a refund and compensation.

7- If the consumer leaves the tour they started on the grounds that the service is defective, they must notify the Travel Agency representative and the hotel where they are staying in writing, together with the reasons for leaving the tour. Otherwise, the consumer shall not be deemed to have left the tour and shall be considered to have received and used the service.

8- If the consumer uses the tour program they purchased to the end despite complaining about it, this removes their rights to compensation such as substitute services and refunds regarding the matters complained of.

9- The provisions of this contract concluded between the Travel Agency and the consumer at the time of registration are deemed to have been read by the consumer, and the consumer has signed by requesting that the other persons they declared would participate in the same trip with them also be registered under the same conditions.

10- For the consumer(s) who do not have a signature on the contract but participate in the trip subject to the contract, the right of recourse is reserved for any excess amount paid by the Travel Agency to the consumer(s) with a signature on the contract, in the event that the consumer(s) assigned to register on their behalf bring lawsuits and proceedings against the Travel Agency concerning the trip they participated in, and the Travel Agency is obliged to pay the consumer a fee or compensation beyond what is written in this contract. Consumers participating in this trip, even if they did not sign it, have learned these contract terms, which will be valid between the parties, through the catalog and advertisements, and have accepted to participate in the trip under these contract terms.

11- The Travel Agency acts as an intermediary with the consumers participating in the trip, and with hotels, carrier companies, and all kinds of third persons and legal entities providing other services related to the trip. Therefore, consumers who register for the trip by applying to it know that, contrary to the agreements made between the Travel Agency and the institutions undertaking the transport, the Travel Agency has no primary liability and is not directly liable as the principal wrongdoer for vehicles not being at the departure point at the times shown in their schedules; for any delays, breakdowns, fog, storm, blizzard, and all kinds of weather conditions affecting land, air, and sea vehicles; for road obstacles; for changing routes and itineraries; for strikes, terrorism, war, the possibility of war, or similar force majeure; for any disruptions arising from the fault of the person operating the transport vehicle, from the personal fault of third parties, or from unforeseeable technical matters; for materially and morally damaging accidents; for incomplete or faulty services of accommodation facilities; because the Travel Agency does not have the status of operator. The parties know that the Travel Agency will therefore be jointly and severally liable, not as the principal wrongdoer, to the consumer. In such disruption and accident cases, the consumer shall first seek and collect material and moral claims from the principal wrongdoers, and if they cannot fully recover their receivables from the principal wrongdoer, they may apply to the Travel Agency due to the principle of no-fault liability. The Travel Agency shall be liable to its customer only up to the amount that cannot be collected from the principal wrongdoers.

12- In matters not written in this contract, the provisions of Law No. 1618, Law No. 4077, Law No. 4288, Law No. 2634, IATA, IHA, UFTAA Conventions, the Civil Aviation Law, the Code of Obligations, the Turkish Commercial Code, international agreements to which Turkey is a party, and the regulations, bylaws, circulars and communiqués issued pursuant thereto, as well as the internationally accepted Frankfurter Tabelle and the provisions of the TÜRSAB Kütahya Chart in force in Turkey shall apply. This voucher and package tour contract, drawn up in two copies between the parties, has been prepared front and back with all attachments by the authorized representatives of the parties, read, checked and accepted. The parties have mutually accepted and confirmed the commitments and obligations they have undertaken by signing them together. The party who accepted this voucher and contract on behalf of the customers whose names are written in this contract and who will participate in the trip has also accepted and undertaken that all legal responsibility for the persons who signed by proxy rests with them.

SERVICE DEFECT COMPLAINTS: In the event that defective or faulty service is provided, the TÜRSAB ARBITRATION BOARD is authorized.

SERVICE GUARANTEE: Provided that there is sufficient participation and no force majeure, the agency has accepted and undertaken to provide the services it has committed to above regarding the trip, independently of the announcements made and brochures published, in exchange for the fee stated above. In the event that the travel agency partially or completely fails to fulfill the commitments written above, the amount to be refunded to the customer shall be determined in accordance with the provisions of the TÜRSAB KÜTAHYA CHART, and this has been mutually accepted by the parties.